Terms of service

Last updated: 25 May 2026

This website is operated by FRAGNA. Throughout the site, the terms “we”, “us” and “our” refer to FRAGNA. FRAGNA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional policies referenced herein.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree with all terms and conditions of this agreement, then you may not access the website or use any services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction or have provided consent for any minor dependents to use this site.

You may not use our products for any unlawful purpose or violate any applicable laws in your jurisdiction.

Any breach of these Terms may result in immediate termination of services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted over various networks. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without written permission from FRAGNA.

SECTION 3 – PRODUCT INFORMATION & AVAILABILITY

All products are subject to availability.

We reserve the right to discontinue products, modify descriptions, pricing, or specifications without notice.

Images are provided for illustrative purposes. Variations in fragrance, color, packaging, or materials may occur.

SECTION 4 – PRICING & PAYMENT

Prices displayed are subject to change without notice.

We reserve the right to correct pricing errors and cancel affected orders.

Payments must be completed through approved payment methods offered at checkout.

SECTION 5 – ORDERS

Orders placed through the website are subject to acceptance.

FRAGNA reserves the right to limit or cancel quantities purchased per person, household, or order.

In cases of suspected fraud, unauthorized transactions, or inaccurate information, orders may be refused or cancelled.

SECTION 6 – CUSTOM LABELS & PERSONALIZED ORDERS

Custom labels, private label requests, and personalized products require customer approval before production begins.

Once approved:

• Orders cannot be cancelled
• Orders are non-refundable
• Orders are non-exchangeable

Production timelines vary according to quantity and complexity.

SECTION 7 – SHIPPING

Delivery times are estimates and not guaranteed.

FRAGNA shall not be liable for delays caused by couriers, customs, weather conditions, or force majeure events.

Customers remain responsible for applicable customs duties and import charges.

SECTION 8 – RETURNS & REFUNDS

Returns and refunds are governed by our Returns & Refund Policy.

Opened fragrance products, custom orders, and personalized products are generally non-returnable for hygiene and quality assurance reasons.

SECTION 9 – PRODUCT USE & SAFETY

Products must be used according to instructions provided.

Customers agree:

• To keep products away from children and pets
• Not to ingest fragrance products
• Never to leave burning products unattended
• To avoid misuse or improper storage

FRAGNA is not responsible for damages resulting from improper use.

SECTION 10 – THIRD-PARTY LINKS

Certain content or services available through our website may include materials from third parties.

We are not responsible for evaluating the content or accuracy of third-party websites.

SECTION 11 – INTELLECTUAL PROPERTY

All content including:

• Logos
• Product designs
• Packaging concepts
• Images
• Text
• Branding materials

remain the exclusive property of FRAGNA and may not be copied, reproduced, or distributed without written consent.

SECTION 12 – LIMITATION OF LIABILITY

FRAGNA shall not be liable for indirect, incidental, punitive, or consequential damages arising from the use of products or services purchased through this website.

SECTION 13 – PRIVACY

Your submission of personal information through the website is governed by our Privacy Policy.

SECTION 14 – CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms of Service at any time.

Changes become effective immediately upon posting.

SECTION 15 – CONTACT INFORMATION

Questions regarding the Terms of Service should be sent to:

FRAGNA

Email:
albeainy.nadine@gmail.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM