Shipping policy
SHIPPING POLICY
Last updated: 25 May 2026
Thank you for choosing FRAGNA. We are committed to preparing and delivering your order with care and attention to detail. Please review our Shipping Policy below before placing an order.
SECTION 1 – ORDER PROCESSING
Orders are processed within [1–5] business days after payment confirmation, excluding weekends and public holidays.
Custom orders, private label projects, personalized products, and bespoke requests may require additional processing time depending on complexity and quantity.
Customers will be notified of estimated production and fulfillment timelines where applicable.
SECTION 2 – SHIPPING TIMES
Estimated delivery times vary depending on destination and shipping provider.
Domestic deliveries:
Estimated: [Insert timeframe]
International deliveries:
Estimated: [Insert timeframe]
Delivery estimates are not guaranteed and may vary due to external circumstances.
SECTION 3 – SHIPPING FEES
Shipping charges are calculated during checkout based on destination, package size, and selected shipping method.
Additional customs duties, taxes, or import charges remain the responsibility of the customer.
SECTION 4 – ORDER TRACKING
Where applicable, tracking information will be provided once an order has been dispatched.
Customers are responsible for monitoring shipment progress through the provided tracking details.
SECTION 5 – INTERNATIONAL SHIPPING
International orders may be subject to customs inspections, import duties, taxes, and regulations imposed by the destination country.
FRAGNA is not responsible for delays resulting from customs processing or additional governmental requirements.
SECTION 6 – DELIVERY DELAYS
FRAGNA shall not be liable for delays caused by:
• Courier interruptions
• Weather conditions
• Customs clearance
• Public holidays
• Force majeure events
• Incorrect customer information
Estimated shipping times remain guidelines only.
SECTION 7 – INCORRECT SHIPPING INFORMATION
Customers are responsible for ensuring all shipping details are accurate before completing an order.
FRAGNA is not responsible for orders delayed, lost, or returned due to incorrect addresses or incomplete information provided by the customer.
Additional shipping charges may apply for reshipment.
SECTION 8 – LOST OR DAMAGED SHIPMENTS
If your order arrives damaged or appears lost during transit, please contact us within 48 hours of delivery or expected arrival.
Claims may require:
• Order number
• Supporting photographs
• Shipping information
Claims will be reviewed individually.
SECTION 9 – CUSTOM & PERSONALIZED ORDERS
Custom labels, personalized products, and private label orders require additional production time before shipping.
Production timelines vary according to:
• Quantity
• Packaging requirements
• Customization complexity
• Approval process
Customers will receive estimated timelines upon confirmation.
SECTION 10 – CONTACT INFORMATION
Questions regarding shipping may be directed to:
FRAGNA
Email:
albeainy.nadine@gmail.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM